By purchasing a Tegami Club subscription, you agree to the following terms.

1. About Tegami Club

Tegami Club is a monthly subscription service that sends a letter from Japan to your mailbox.

Each monthly delivery includes:

• a Japanese letter
• a full English translation
• a Letter Companion with notes on Japanese language and culture
• a small surprise from Japan (items may vary)

You can choose between Beginner Japanese and Natural Japanese when subscribing.

2. Product Variations

Letter paper, envelope designs, and surprise items may vary depending on availability. The product images shown on our website are examples, and the designs or items you receive may differ from those pictured.

3. Shipping Availability

Tegami Club is currently available for delivery to selected countries. Please refer to our Shipping Policy for the current list of available destinations.

4. Subscription & Cancellation

Subscriptions renew automatically until canceled. You may cancel your subscription at any time before your next billing date. Once an order has been processed for the current mailing, it cannot be canceled or refunded.

5. Shipping & Delivery

Letters are sent from Japan via Japan Post International Standard Mail without tracking. Delivery times vary depending on the destination and local postal service, and delays may occur due to circumstances beyond our control.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Tegami Club cannot be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

7. Changes to These Terms

We may update our products, prices, subscription details, available shipping destinations, shipping schedules, or these Terms of Service when necessary. Any significant changes will be reflected on our website.

8. Other Policies

By using our website or purchasing a subscription, you also agree to our Refund Policy, Shipping Policy, and Privacy Policy.

9. Contact Us

If you have any questions about these terms, please contact us through the contact information provided on our website.